FAQ

I am a Health Service Provider and I want my employees to complete the training. Do they have to register individually?

People can register individually and forward their certificate to their employer.

For Health Service Providers that need to register more than a few employees we can create a group with a special account that allows you to register a list of people in a few simple steps. This account also allows you to see when people receive their certificate. If you would like to use this free feature, please contact us with the form on the “Contact” page or give us a call.

I already started the training on the old website. Do I have to start over?

No, if you had completed whole modules on the old website we can transfer your progress. You only need to create an account and contact us with the form on the “Contact” page. Be sure to include your email, first and last name. Please allow us 24 hours to process your request. If, after this delay, your progress doesn’t appear in your account please don’t hesitate to call us so that we can quickly sort things out.

May I follow the training course at my own pace?

Yes. Your progress is saved each time you click the “Mark completed” button on the bottom of each page. When you come back to the website and go to your dashboard, the “Resume” button brings you back to your last viewed page.

Can I follow the training in English and French at the same time?

No, unfortunately your progress is saved separately for the two versions of the training. If you started the training in one language and would like to continue in the other language, contact us with the “Contact” form and we will transfer you progress to the other language. 

Do I have to renew my certificate of completion after a certain number of years?

No. Once you have completed the training course, you will receive a certificate which does not expire.

What is the cost of the training course?

Both the training course and the certificate of completion are free.

May I complete this training course if I do not work or study in Ontario?

Yes, however, the modules were developed in accordance with the laws governing the province of Ontario and its unique health care system. That being said, the content of the training modules often transcends geographical boundaries and can be pertinent to all.

Do I need to register for the training course?

Yes. Registering will enable you to track your progress and receive your certificate once you complete the introduction and the six modules. If you work for a Health Service Provider, your employer may also register you as part of training they require or suggest you complete.

What is the timeline to receive my certificate of completion?

You will be able to save and print your certificate once you successfully complete the introduction and the six modules and their respective evaluations.

Do I need access to a computer to complete the training course?

No. The training website is accessible from most phone and tablet web browsers. However, depending on your needs and preference, you may want to access the content on a bigger screen.

If I don’t work or study in the field of health care, can I take the training?

Yes, everyone is encouraged to take the active offer training even if you are not working or studying in the field of health care.