Module 5 – Chapter 3 – Page – 18-PE-EN Copy

Module 5 – Chapter 3 – Page – 18-PE-EN Copy

Implementation of an Organizational Culture Conducive to Offering Services in French

The second part of this chapter will cover the following topics:

    • Defining the role of employees
    • Setting up policies and procedures to support the active offer of French language health services
    • Communicating in both languages and adapting your message
    • Adapting your programs to your Francophone clientele
    • Importance of active offer

Source: Work Together With Francophones In Ontario: Understanding The Context And Using Promising Practices, Healthy Communities Consortium